Privacy Notice

Privacy Policy – The Oyster Collective

Last updated: [06/09/2025]

The Oyster Collective (“we,” “us,” or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, membership platform, and related services.

By using our site www.oyster-collective.com (“Site”), signing up for membership, or subscribing to our communications, you agree to the terms of this Privacy Policy.

1. Who We Are

The Oyster Collective
Registered Address:
Sussex Innovation Centre, Science Park Square, Brighton,
East Sussex, England, BN1 9SB

We are the data controller of the personal data we collect and process.

2. Information We Collect

We may collect and process the following types of personal data:

Identity Data – name, username, and contact details.
Contact Data – email address, billing address, phone number.
Payment Data – payment details processed securely via third-party providers (we do not store card details).
Technical Data – IP address, browser type, operating system, and how you interact with our site.
Usage Data – information on how you use our membership resources, downloads, or community spaces.
Marketing Data – your preferences for receiving communications from us.

3. How We Use Your Information

We process your data in line with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018 for the following purposes:

To create and manage your membership account.
To provide access to our resources, tools, and services.
To process payments and renewals.
To communicate with you regarding updates, resources, or events.
To send marketing emails and newsletters (only if you have opted in).
To improve and secure our website and services.

4. Marketing Communications

By joining The Oyster Collective, you may receive emails about resources, updates, or promotions.

You can opt out at any time by clicking the unsubscribe link in our emails.
We do not sell, rent, or share your data with third parties for marketing purposes.

5. Sharing Your Data

We only share your personal data with trusted third parties when necessary to deliver our services, for example:

Payment processors (e.g. Stripe, PayPal)
Email marketing platforms (e.g. Kajabi, Mailchimp, ConvertKit)
Website hosting and membership software providers

All third parties are required to keep your data secure and to use it only for the purposes agreed with us.

6. Data Storage & Security

We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

7. Your GDPR Rights

You have the following rights under GDPR:

Right of access – request a copy of the personal data we hold about you.
Right of rectification – request corrections to your personal data.
Right of erasure (“right to be forgotten”) – request deletion of your data, subject to any legal obligations to retain it.
Right to restrict processing – limit how we process your data.
Right to data portability – request your data in a machine-readable format.
Right to object – opt out of certain processing activities, including marketing.

To exercise any of these rights, please contact us at [Insert Contact Email].

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Membership data is retained while you remain a member and for up to 6 years afterwards for legal purposes.
Marketing data is retained until you opt out or withdraw consent.

9. Cookies & Tracking

Our site may use cookies and similar tracking technologies to improve functionality and user experience.

You can manage cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if material, we will notify you by email. Continued use of our services indicates acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: [email protected]
Address: The Oyster Collective, Sussex Innovation Centre, Science Park Square, Brighton, East Sussex, BN1 9SB

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

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